We have enjoyed a long-standing relationship with London Heathrow, having previously worked on projects within and external to their terminal buildings. Over the years we have built up trust and, with our vast experience in the rail sector, were the obvious choice when it came to implementing new signage for their train links.
New signs were required directing passenger flow across Terminals 4, 5 and the Central Terminal Area to the free train service between terminals and into London City Centre. As part of a framework agreement, we started on the project which was to last two years. During that time, we designed, manufactured, and installed various illuminated and non-illuminated wayfinding signs. Bespoke Information Monolith signs, panels, flex face signs, curved flex face signs to name but a few were changed and upgraded to highlight the new routes.
We engaged with a range of stakeholders such as Main Contractor (Mitie), architects (Pascal and Watson), IT companies, Heathrow stakeholders, terminal staff and Heathrow Rail (HEX) to deliver the products required in all areas. Each had their own set of requirements and priorities, so flexibility was key, and the project management required accurate planning and smooth communication between all parties.
The main challenge here was changing out the existing signs and replacing them with new ones with minimum disruption to passenger flow and wayfinding trails, but our project management experts rose to the challenge and managed to deliver on time and to budget with very few non-conformances along the way.
Integration of products with client IT teams and installation into various areas within the terminals, as well as groundwork and connection to power and data all had to be agreed upon with the client. Aviation Security in Airport Development (ASIAD) considerations in design for a landside product (Bomblast) were of course considered.
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