It is company policy to:

• Develop and maintain a business management system in accordance with the requirements of the relevant standards and legislation;
• Work with all interested parties, to continually provide product which fully meets customer requirements, thus achieving our strategic goals;
• Ensure, through training, that staff understand their role in maintaining high standards of service provision and customer service;
• Provide employees with suitable, and achievable, objectives, as identified through the strategic objectives of the business and put in place a framework to review these at agreed intervals;
• Strive for continual improvement in performance, underpinned by the necessary financial resources.